FAQs When we are done? Use caution and baby steps when stepping from a damp carpet to a bare floor.Vacuuming is always a good thing the next day. Payment methods accepted? Visa, cheque, cash, Email transfers or set up an account. Do we move the furniture? Yes most furniture except pianos, hutches, electronics and some beds. How safe is our products we use for your children and pets? In 20 plus years we have never experienced any problems. Are we insured? Yes we are bonded, insured and police checked. Hours we work? Office hours are from 8:00 to 8:00 Monday to Thursday.9:00 to 6:00 from Friday to Sunday.Cleaning hours may vary. How to quote your cleaning? Our staff will inform you the exact amount on the phone before we come out.Commercial jobs we will come to you to give a quote in writing. Area rugs? Costs may be a little higher due to many colors, fringes or sculptured area rugs.Higher end made carpets takes more knowledge to complete the job safeley. Areas serviced? Kitchener Waterloo, Cambridge and surrounding areas. What chemicals are used to clean? User friendly products.Let us know if there may be a problem. Drying time? Depends on fiber type, soil amount and method used to clean.Usually one to eight hours. How to prepare for your cleaning? Remove small breakables like lamps, plants and etc, then vacuum if necessary. How often should carpets and upholstery be cleaned? Yearly is the normal time unless drinking,eating or shoes are walking on the carpet. How important is it to apply stain shield®? Gives fibers and fabrics a longer cleaner life. With environmentally-friendly products, the latest cleaning technology and over 30 years of experience it's not hard to see why residents of Cambridge and Waterloo choose Crystal Clean Services for all their carpet cleaning needs.